Safeway Fresh Foods

Food safety has always been important to Safeway, but new management put an even greater emphasis on fostering a food safety culture throughout the company. At the same time, Safeway’s FSQA department was looking for a way to simplify and improve its daily processes, but they also needed to get up and running quickly. Safeway decided to partner with iFoodDS because of its data analytics offerings, user-friendly interface, efficient and helpful customer success team, and easy documentation review process.

Safeway traditionally used paper to manage their FSQA records. They reported that their documentation coordinator spent 10-12 hours each day manually entering data into and reviewing documents. This process was not only time-consuming but caught Safeway in a continual cycle of trying to catch up to next day’s paperwork. Consequently, Safeway employees had little time left to spend on other major projects.

Safeway also encountered challenges with filling out specific FSQA forms. They wanted to be timelier with their pre-shipment reviews and be able to complete them in real time. They also wanted greater visibility into their product weight and temperature logs, as they were experiencing some errors and failures. When errors would arise or Safeway needed assistance, they were met with slow response times from their previous software system.