iFoodDS
ENROLL BY
JAN 31

Welcome to your TARGET Traceability Program Page

Getting Started

TARGET is looking forward to your participation in our Traceability Program.

The program with iFoodDS will enhance our connection to our valued suppliers as we seek to gain greater visibility into the details of our products. This solution allows us to quickly trace all products to the source and prepares us to comply with FSMA Rule 204.

To provide as much value as possible to our partnership, we have secured reduced pricing exclusively for TARGET suppliers. You also have the option to expand this program for use with your other customers when you enroll in the upgraded package. All options are outlined in detail below.

To enroll:

  1. Select an option below
  2. Click ‘Enroll Now’ and place your order
  3. Complete enrollment by filling out the Supplier Information Form

FAQs >

Review our FAQs to answer any questions you may have about the TARGET Traceability program or the iFoodDS Traceability solution. Learn More

Tech Requirements >

Please review the technical requirements and specifications required to use this program prior to enrollment. Learn More

Program Options

The iFoodDS Supply Chain Traceability solution is PTI compliant, offers the ability to print both case and pallet labels, and supports all harvesting, packing, and processing workflows. It is cloud-based so that your data will be securely stored and accessible; plus, your data will automatically flow into a TARGET dashboard so that no manual reporting is required. Watch this video to learn more about the iFoodDS Supply Chain Traceability solution and how it can help your business.

Make Your Selection

Option 1
Product Image
$0/yr
(Per license)
+
$0
(One-time fee/license bundle)

Enroll Now

*Click here for more information on how to determine the number of licenses you will need to purchase software for.

Case Traceability & Pallet Traceability

Choose this option if you do not already have a PTI-compliant case labeling solution, which is required to use this pallet labeling solution.

Case Level Shipping Solution
(available for Windows desktop computers)
  • Define and print case labels, and track them by commodity, GTIN, and more
  • Easy management of GTINs and label formats across multiple locations
  • Ability to exceed PTI standards and customer requirements
  • Traceback across the supply chain, instantly
  • Ability to track the harvest and production data that is important to your business
  • Capability to use offline and connect to the internet when available
Pallet Level Shipping Application
(available for Android devices only)
  • Label printing for all your Target pallets
  • Traceforward data so you know where your pallets are shipping to
  • Gain visibility into real-time production and shipment data
  • Easily use in a warehouse environment on your mobile device
Access to the following standard reports:
  • Case Labeling Traceability Console
    Report showing number of labels printed per day and per license, listed by commodity, variety, GTIN and lot #
  • Case Labeling Production Dashboard
    Dashboard showing labels printed by week and over time, and labels printed by commodity and variety
  • Traceback Traceforward Dashboard
    Dashboard organized by ship date of customer purchase order, SSCC, GTIN, commodity, and lot code, plus number of cases matching these parameters. Traceback from a purchase order or shipment to specific lot code and GTINs. Traceforward by lot code to see where else the lot was shipped

 

iFoodDS reserves the right to refuse orders made by any party through this website by prompt notice, in which case iFoodDS shall also promptly refund all fees paid by such other party.

Option 2
Product Image
$0/yr
(Per license)
+
$0
(One-time fee/license)

Enroll Now

*Click here for more information on how to determine the number of licenses you will need to purchase software for.

Pallet Traceability Only

Choose this option if you already have a PTI-compliant harmonized case labeling solution in place. Click here  for solution requirements.

USE WITH YOUR OWN CASE TECH

Pallet Level Shipping Application
(available for Android devices only)
  • Label printing for all your TARGET pallets
  • Traceforward data so you know where your pallets are shipping to
  • Gain visibility into real-time production and shipment data
  • Easily use in a warehouse environment on your mobile device
Access to the following standard reports:
  • Traceback Traceforward Dashboard
    Dashboard organized by ship date of customer purchase order, SSCC, GTIN, commodity, and lot code, plus number of cases matching these parameters. Traceback from a purchase order or shipment to specific lot code and GTINs. Traceforward by lot code to see where else the lot was shipped

 

iFoodDS reserves the right to refuse orders made by any party through this website by prompt notice, in which case iFoodDS shall also promptly refund all fees paid by such other party.

Option 3
Product Image
$0/yr
(Per license)
+
$0
(One-time fee/license)

Enroll Now

*Click here for more information on how to determine the number of licenses you will need to purchase software for.

Data Sharing Only

Choose this option if you currently have both a case labeling solution and a SSCC-compliant pallet labeling solution that capture Rule 204 key data elements.

Share Rule 204 traceability data with Target, via:
  • ASN
  • CSV
  • Other approved file sharing method

FAQs

See our FAQs below to help address any questions you may have. For questions that are not answered below, please contact the following:  

For questions related to the Target Traceability program: Target Contact at name@target.com or 555.555.5555.

For system-related questions: iFoodDS at [email protected] or 206.219.3703.  

Target Traceability Program FAQs

Q: Why am I being asked to sign up for this program?

A: The program will enhance our connection to our valued suppliers as we seek to gain greater visibility into the details of our products. This solution allows us to quickly trace all products to the source and prepares us to comply with FSMA Rule 204.

We also see this as an opportunity to digitize your data capture, giving you real-time visibility into your data and the ability to traceback and traceforward.

Q: What is the expectation for labels on deliveries with the new Target Traceability program? 

A: The intention of the Target Traceability program is for traceability back to the source of origin and prepare us to comply with FSMA Rule 204 

Every delivery to Target must have a printed label on the pallet which includes the SSCC.

All cases on a pallet must be labeled with the iFoodDS solution or another PTI-compliant case labeling solution. 

When preparing a shipment, data is entered into the iFoodDS Pallet Shipping Application by scanning one case per unique GTIN on the pallet. If it is a mixed pallet, one scan per GTIN is required.

After capturing the data in the iFoodDS Pallet Shipping Application, apply each pallet with the label generated by the application and printed via your Bluetooth printer. 

Q: How do I sign up?

A: Visit our program launch page and click the ENROLL NOW button. From there, you can select the option that works best for your business and sign the SaaS agreement with iFoodDS.

Q: How long do I need to participate in this program?

A: This will be an ongoing program, with no plans to suspend participation requirements.

Q: How much will this program cost?

A: There are several pricing options. Refer to the option details and pricing section of the program launch page.

Q: When will my next payment be due and how will I be billed?

A: iFoodDS will send a renewal notification with payment options via email one year after your account is activated.

Q: Is this program mandatory?

A: This program is required for all suppliers who wish to continue doing business with Target. Should you choose to not participate, you may contact Target Contact at name@target.com or 555.555.5555 to discuss your options.

 

Technical and Appplication-Related FAQs

Q: What do I need to provide to get started?

A: To get started, you will be asked to provide the following information via a sign-up form:

  • Company name & address
  • Billing name and address
  • Email address(es) of person(s) who will be using the solution
  • Solution option
  • Supplier locations
  • Number of licenses needed*
  • Ship from location name(s) & address(es)
  •  Your GS1 company prefix*

*Please see below for more information on how to determine the number of licenses you will need and how to determine your GS1 company prefix. You will also be asked to review the system and hardware requirements. If you have further questions, please contact [email protected].

Q: What is a ‘license’ and how do I know how many I will need?

A: Each device that is used in your existing workflow and will have the iFoodDS application installed will require a license (for example, a desktop computer for Case Traceability and mobile phone for Pallet Traceability). The iFoodDS application is used to define the information required for traceability, then print the labels.

If you choose option 1, one case device and one pallet device will be considered one license bundle.

To determine how many licenses you will need, review your workflows:

Case App licenses (desktop computers):

  • What is the plant layout?
    • Recommendation is one computer per production room.
  • How many labels need to be printed for production?
    • You may need multiple computers if you are printing a large quantity of labels that cannot all be printed on a single computer.

Pallet App licenses (mobile devices):

  • How many pallets are done per day?
  • How many loading docks do you have?
  • Can one person cover all loading docks and pallets, or are two or more people needed?
    • You need one pallet app licensed device per person.

Locations

  • Do you have multiple physical locations for the production workflows requiring labels on cases and/or pallets?
    • You will need one license per device location. See above for determining exact number of Case App and Pallet App devices per location.

We recommend always having a backup device. This means a minimum of two devices in case the device you usually use is lost or broken.

Q: If I don’t know my GS1 company prefix, how do I find it?

A: Visit Get Your UPC Barcodes from GS1 US. Note, you will also need to have your GTINs handy at the time of onboarding. For more information on GTINs, see the next question.

Q: What do I do if I don’t have GTINs?

A: Visit GS1 US GTIN to create GTINs or use the iFoodDS portal to create them.

Q: How quickly can I get started?

A: You can sign up as soon as today by selecting the option that works best for your company and signing our agreement on the program landing page. Once you provide iFoodDS with the information required to install the software on your devices and set up your account, you should be able to use the application within 5 business days. 

Q: How do I install it?

A: An iFoodDS customer representative will assist you in installing the Case App and the Pallet App.

Case App Licenses (computer): We will send you instructions to help us gain remote access to your machine at the time of setup. An iFoodDS customer representative will remotely log in to your device to install the application during an agreed upon time. 

Pallet App Licenses (mobile device): An iFoodDS customer representative will send you instructions for downloading and installing the application.

Q: Are the labels created with the iFoodDS solution PTI and GS1 compliant?

A: Yes, we use the Harmonized format that has been approved by all major retailers and food service providers. It traces the product back to lot level.

Q: Is there a limit to the number of labels I can print?

A: No, there is no limit to the number of labels you can print. Our application contains an auto-loading feature and will renew the code amount once it reaches below 10% of the original code quantity. We use one code per label.

Q: What is the label size for printing the case labels and the pallet labels? Can I use the same size labels for both case and pallet?

A: Yes, you can use the same 4×2 label stock for printing both your case and pallet labels. With the 4×2 label stock, the pallet label will include the standard ship from and ship to addresses, and SSCC barcode.

Q: What should I do if I’m having issues scanning my case label barcodes with the iFoodDS Pallet Shipping Application?

A: If you are having issues with the iFoodDS Pallet Shipping Application not scanning the barcode on your case labels, try the following:

  1. Confirm the case label has been printed with a thermal transfer or direct thermal printer. Inkjet-printed barcodes are not acceptable. Click here for solution requirements.
  2. Confirm you are using a recommended device for scanning the case labels with the Pallet Shipping Application. Click here for solution requirements.
  3. If you confirmed both your printer and scanning device meet the solution requirements and you are still experiencing issues with the Pallet Shipping Application scanning the barcodes on your case label, please contact iFoodDS Customer Support for assistance at 206. 219.3703.
Q: Where is my data stored?

A: The data is stored in the iFoodDS Cloud Services.

Q: What if I lose my internet connection?

A: Our Case App and Pallet App can work offline for up to seven consecutive days, so you can print offline and transmit when your system is back online.

Q: What information will I get from the reports available to me?

A: Below are the reports that will be available to you for our Case Traceability and Pallet Traceability solutions.

1. Case Traceability

Case Labeling Traceability Console

  • Report of the daily number of labels printed per device listed by Commodity, Variety, GTIN, and Lot #.

Case Labeling Production Dashboard

  • Dashboard of the labels printed by week over time; labels printed by commodity and variety.

2. Pallet Traceability

Traceback Traceforward Dashboard

  • Dashboard organized by ship date of customer purchase order, SSCC, GTIN, commodity, and lot code, plus number of cases matching these parameters. Traceback from a purchase order or shipment to specific lot code and GTINs. Traceforward by lot code to see where else the lot was shipped.
Q: What are the system and hardware requirements for the iFoodDS Traceability software?

A: See below for system and hardware requirements.

PTI Case Labeling Desktop App

Operating System:
Windows 10 (version 1709 or later),
Windows 8.1
Not supported on Apple products (Mac or iPad)

Processor:
Core i3, Core i5, or Similar 2.0 Ghz Dual Core or higher

RAM:
8 GB or higher

Hard Drive:
Minimum 100 GB of free disk space or higher

Internet:
Connectivity to internet with access to the harvestmark.com domain

Admin Access:
Windows permissions to run as local admin

Printers:
Zebra Printers that support ZPL
Other printers with ZPL may work, but support is on the customer
USB, Ethernet, or Bluetooth for connectivity for the printer

Labels:
Labels must be hand applied

 

Pallet Shipping App

Operating System:
Android 9 or newer

Not supported on iOS

Devices:
Android devices that support the OS versions listed above

Internet:
Wireless connectivity (Wi-Fi or Cellular)
to internet with access to the
harvestmark.com domain

Admin Access:
Permission to install/uninstall applications on device or administration of applications through MDM system

Printers :
Zebra Printers
Mobile: Zebra ZQ630 Mobile Printer
Desktop: Zebra ZD420d Direct Thermal Desktop Printer
Other printers with ZPL may work, but support is on the customer

Scanner:
Devices with an integrated camera
Bluetooth enabled scanners that support Keyboard Wedge
SmartSled Scanner

Labels:
Labels must be hand applied

Tech Requirements

PTI Case Labeling Desktop App

Operating System:
Windows 10 (version 1709 or later),
Windows 8.1
Not supported on Apple products (Mac or iPad)

Processor:
Core i3, Core i5, or Similar 2.0 Ghz Dual Core or higher

RAM:
8 GB or higher

Hard drive:
Minimum 100 GB of free disk space or higher

Internet:
Connectivity to internet with access to the harvestmark.com domain

Admin Access:
Windows permissions to run as local admin

Printers:
Zebra Printers that support ZPL
Other printers with ZPL may work, but support is on the customer
USB, Ethernet, or Bluetooth for connectivity for the printer

Labels:
Labels must be hand applied

 

 

Pallet Shipping App

Operating System:
Android 9 or newer
Not supported on iOS

Devices:
Android devices that support the OS versions listed above

Internet:
Wireless connectivity (Wi-Fi or Cellular)
to internet with access to the
harvestmark.com domain

Printers :
Zebra Printers
Mobile: Zebra ZQ630 Mobile Printer
Desktop: Zebra ZD420d Direct Thermal Desktop Printer
Other printers with ZPL may work, but support is on the customer

Scanner:
Bluetooth-enabled external laser scanner or imager that supports a keyboard wedge, such as Koamtac SmartSled®

Devices with an integrated camera (less desirable due to slower scanning performance and higher sensitivity to barcode quality)

Labels:
Labels must be hand applied

Must have a PTI-compliant harmonized case labeling solution in place with iFoodDS or another solution provider. PTI-compliant case labels must be printed using a thermal transfer or direct thermal printer, inkjet barcodes are not acceptable. Click here for solution requirements. 

FAQs

Q: What is a ‘license’ and how do I know how many I will need?

A: Each device that is used in your existing workflow and will have the iFoodDS application installed will require a license (for example, a desktop computer for Case Traceability and mobile phone for Pallet Traceability). The iFoodDS application is used to define the information required for traceability, then print the labels.

If you choose option 1, one case device and one pallet device will be considered one license bundle.

To determine how many licenses you will need, review your workflows.

Case App licenses (desktop computers):

  • What is the plant layout?
    • Recommendation is one computer per production room.
  • How many labels need to be printed for production?
    • You may need multiple computers if you are printing a large quantity of labels that cannot all be printed on a single computer.

Pallet App licenses (mobile devices):

  • How many pallets are done per day?
  • How many loading docks do you have?
  • Can one person cover all loading docks and pallets, or are two or more people needed?
    • You need one pallet app licensed device per person.

Locations

  • Do you have multiple physical locations for the production workflows requiring labels on cases and/or pallets?
    • You will need one license per device location. See above for determining exact number of Case App and Pallet App devices per location.

We recommend always having a backup device. This means a minimum of two devices in case the device you usually use is lost or broken.

SaaS Agreement

SAAS SERVICES AGREEMENT

THIS SAAS SERVICES AGREEMENT (THIS “Agreement”) IS MADE BY AND BETWEEN IFOODDECISIONSCIENCES, INC., A WASHINGTON CORPORATION (“Provider”), AND THE PARTY ACCEPTING THIS AGREEMENT AS PROVIDED BELOW (“Customer”).  THIS AGREEMENT IS A BINDING AND ENFORCEABLE AGREEMENT BETWEEN THE PARTIES. CUSTOMER’s USE OF THE SERVICES (DEFINED BELOW) CONSTITUTES CUSTOMER’S ACCEPTANCE OF THESE TERMS.  SIGNING OR CLICKING A BOX INDICATING ACCEPTANCE INDICATES THAT THE PERSON SIGNING, CLICKING OR ACCEPTING ON BEHALF OF CUSTOMER HAS THE AUTHORITY TO ENTER INTO THIS AGREEMENT AND THAT CUSTOMER HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS.  THIS AGREEMENT IS EFFECTIVE AS OF THE DATE OF SUCH ACCEPTANCE OR EXECUTION (“Effective Date”).

 

This Agreement permits Customer to purchase and use the Services from Provider pursuant to Provider order forms, quotations, change orders, sales agreements, or any other documents referencing this Agreement (each an “Order Form”) and sets forth the basic terms and conditions under which those products and services will be made available to Customer. This Agreement shall govern Customer’s initial purchase on the Effective Date as well as any future purchases made by Customer that reference this Agreement.

TERMS AND CONDITIONS

 

DEFINITIONS

Access Credentials” means any user name, identification number, password, license or security key, security token, PIN or other security code, method, technology or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Services.

Access Rights” means the grant of third party access to Customer Data by Customer through execution of a signed Third Party Access Authorization.

Affiliate” means any entity that, directly, or indirectly through one or more intermediaries, is under the control of Customer, controls Customer, or is under common control with Customer, where “control” means ownership of or the right to control greater than 50% of the voting securities of such entity. 

Authorized User” means each of the individuals authorized to use the Services pursuant to Section 1 and the other terms and conditions of this Agreement.

Customer Data” means, other than Resultant Data, information, data and other content, in any form or medium, that (a) is collected, downloaded or otherwise received, directly or indirectly from Customer or an Authorized User by or through the Services or that incorporates or (b) is derived from the Processing of such information, data or content by or through the Services. For the avoidance of doubt, Customer Data includes information reflecting the access or use of the Services by or on behalf of Customer or any Authorized User other than Resultant Data.

Customer Systems” means the Customer’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

Documentation” means any manuals, instructions or other documents or materials that the Provider provides or makes available to Customer in any form or medium and which describe the functionality, components, features or requirements of the Services or Provider Materials, including any aspect of the installation, configuration, integration, operation, use, support or maintenance thereof.

Equipment” means products needed to connect to, access or otherwise use the Services, including modems, hardware, servers, software, operating systems, networking, web servers and the like.

Initial Term” means the period commencing on the Effective Date and expiring on the first anniversary of the Effective Date.  

Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree or other requirement of any federal, state, local or foreign government or political subdivision thereof, or any arbitrator, court or tribunal of competent jurisdiction. 

Losses” means any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers. 

Permitted Use” means any use of the Services by an Authorized User for the benefit of Customer solely in or for Customer’s internal business operations and in accordance with this Agreement.

Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association or other entity.

Process” means to take any action or perform any operation or set of operations that the Services are capable of taking or performing on any data, information or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate or make other derivative works or improvements, process, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose or otherwise provide or make available, or block, erase or destroy. “Processing” and “Processed” have correlative meanings.

Products” means any and all products described in an Order Form.  

Provider Materials” means the Service Software, Specifications, Documentation and Provider Systems and any and all other information, data, documents, materials, works and other content, devices, methods, processes, hardware, software and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans or reports, that are provided or used by Provider or any Subcontractor (as defined in Section 9.11) in connection with the Services or otherwise comprise or relate to the Services or Provider Systems. For the avoidance of doubt, Provider Materials include Resultant Data but do not include Customer Data.

Provider Systems” means the information technology infrastructure used by or on behalf of Provider in performing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Provider or through the use of third-party services.

Representatives” means, with respect to a party, that party’s and its Affiliates’ employees, officers, consultants, agents, and independent contractors. As used herein, Representatives shall also include Provider’s Data Advisory Board. 

Resultant Data” means information, data and other content that is derived by or through the Services from Processing Customer Data and is sufficiently different from such Customer Data that such Customer Data cannot be reverse engineered or otherwise identified from the inspection, analysis or further Processing of such information, data or content.  Resultant Data includes data to the extent it has been aggregated with other customers’ data which aggregated data shall be owned by Provider and may be made available by Provider to third parties and/or used by Provider for benchmarking and analysis.  

Scheduled Downtime” means periodic downtime for the routine maintenance of Provider Systems. 

Service Software” means the Provider software application or applications and any third-party or other software, and all new versions, updates, revisions, improvements and modifications of the foregoing, that Provider provides remote access to and use of as part of the Services. 

Services” means the services and the Products as defined in an Order Form.

Specifications” means the specifications for the Services set forth in any Order Form, as may be amended by the parties from time to time.

Support and Training” means the obligations of Provider to support Customer in their use of the Services, as defined in any Order Form.

Third Party Access Authorization” means the agreement between Provider and Customer authorizing Provider to grant third party access to Customer Data. 

Third Party Materials” means materials and information, in any form or medium, including any open-source or other software, documents, data, content, specifications, products, equipment or components of or relating to the Services that are not proprietary to Provider.

 

SAAS SERVICES AND SUPPORT

    1. Subject to and conditioned on Customer’s payment of the Fees and compliance and performance in accordance with all other terms and conditions of this Agreement, Provider hereby authorizes Customer to access and use, solely during the Term, the Services and such Provider Materials as Provider may supply or make available to Customer solely for the Permitted Use by and through Authorized Users in accordance with the Specifications and the conditions and limitations set forth in this Agreement. This authorization is non-exclusive and, other than as may be expressly set forth in Section 9.2, non-transferable. Customer may make reasonable requests for the addition of Authorized Users through written request submitted to Provider’s Service Manager. Provider shall authorize the requested Authorized Users within a reasonable period of time after written notice is received.  Provider may refuse access to the Services and Provider Materials to independent contractors and consultants of Customer that are competitors of Provider.  Customer remains responsible for compliance by each Authorized User with all of the terms and conditions of this Agreement and any such use of the Services by such Authorized User is for the sole benefit of Customer. 
    2. Nothing in this Agreement grants any right, title or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Provider Materials or Third Party Materials, whether expressly, by implication, estoppel or otherwise. All right, title and interest in and to the Services, the Provider Materials and the Third Party Materials are and will remain with Provider and the respective rights holders in the Third Party Materials.
    3. Subject to and conditioned on Customer’s and its Authorized Users’ compliance with the terms and conditions of this Agreement, during the Term, Provider shall use commercially reasonable efforts to provide to Customer and its Authorized Users the Services in accordance with the Specifications and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by Customer and its Authorized Users in substantial conformity with the Service Level Terms, attached hereto as Exhibit A. Provider’s traceability Services are designed to enable Customer to track products from production to distribution to the consumer in such a way that Customer may (a) generate encrypted, unique product identifiers or serial numbers in the form of (i) labels or tags containing barcodes or QR codes or (ii) electronic tags such as RFID / NFC, etc. (“Labels”), in each case to attach to products themselves or packages containing products, (b) submit data to the Service related to such products (e.g. quantity, weight, etc.) (“Product Data”) and (c) at each point in the distribution pipeline, scan a Label to submit and retrieve Product Data associated with the Label.  Any Labels generated using the traceability Services are subject to the limitations, and will only function during the Label durations, set forth in the Documentation or applicable Work Order.  Item level codes are valid for up to one (1) year from the date of the invoice therefor, subject to payment of the annual subscription fees.
    4. Each party shall, throughout the Term, maintain within its organization a service manager to serve as such party’s primary point of contact for day-to-day communications, consultation and decision-making regarding the Services. Each service manager shall be responsible for providing all day-to-day consents and approvals on behalf of such party under this Agreement. Each party shall ensure its service manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. The parties’ initial service managers are identified above. 
    5. Provider shall at all times comply with the data backup and security policies set forth in the Service Level Terms, attached hereto as Exhibit A. 
    6. Subject to and conditioned on Customer’s payment of the Fees and compliance and performance in accordance with all other terms and conditions of this Agreement and any Order Form, Provider agrees to provide Support and Training services as provided in any Order Form. 

 

RESTRICTIONS AND RESPONSIBILITIES

2.1   Customer shall not, and shall not permit, any other Person to, access or use the Services or Provider Materials except as expressly permitted by this Agreement and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, Customer shall not, except as this Agreement expressly permits: (a) copy, modify or create derivative works or improvements of the Services or Provider Materials; (b) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available any Services or Provider Materials to any Person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud or other technology or service; (c) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Services or Provider Materials, in whole or in part; (d) bypass or breach any security device or protection used by the Services or Provider Materials or access or use the Services or Provider Materials other than by an Authorized User through the use of his or her own then valid Access Credentials; (e) access or use the Services or Provider Materials in any manner or for any purpose that infringes, misappropriates or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction or disclosure of the data of any other Provider customer), or that violates any applicable Law; (f) access or use the Services or Provider Materials for purposes of competitive analysis of the Services or Provider Materials, the development, provision or use of a competing software service or product or any other purpose that is to the Provider’s detriment or commercial disadvantage; or (g) otherwise access or use the Services or Provider Materials beyond the scope of the authorization granted under Section 1. 

 

  1. Customer represents, covenants, and warrants that (a)  Customer will use the Services only in compliance with the Terms and Conditions and all applicable laws and regulations (b) Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Provider and Processed in accordance with this Agreement, they do not and will not infringe, misappropriate or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law; (c) Customer is duly organized, validly existing and in good standing under the Laws of the jurisdiction of its incorporation; and (d) the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party. Although Provider has no obligation to monitor Customer’s use of the Services, Provider may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.
  2. Customer shall be responsible for obtaining and maintaining any Equipment and ancillary services needed to connect to, access or otherwise use the Services. Customer acknowledges that Internet service coverage, bandwidth and speed may affect the performance of the Services and are beyond the control of the Provider. Access to the Toolbox requires an Internet compatible device such as a PC or tablet computer. Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent. Provider is not responsible or liable for any delay or failure of performance caused in whole or in part by Customer’s delay in performing, or failure to perform, any of its obligations under this Agreement. If Customer becomes aware of any actual or threatened activity prohibited by this Section 2, Customer shall, and shall cause its Authorized Users to, immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects; and (b) notify Provider of any such actual or threatened activity.
  3. Customer shall promptly and in good faith cooperate with Provider in connection with Provider’s implementation and provisioning of the Services.  Such cooperation shall include the provision of information and documentation reasonably requested by Provider within fourteen (14) days of Provider’s request and meeting with Provider’s Representatives to review and accept the Services.  

 

CONFIDENTIALITY; PROPRIETARY RIGHTS

    1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business, including Provider Materials, the terms and conditions of this Agreement and any Order Form, and Customer Data (hereinafter collectively referred to as “Confidential Information” of the Disclosing Party). The Receiving Party agrees: (i) to take reasonable precautions to protect such Confidential Information, and (ii) not to use (except in performance of the Services) or, subject to Section 3.4, divulge to any third person any such Confidential Information. The Receiving Party agrees to promptly notify the Disclosing Party of any request for Confidential Information made by a third party. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document: (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Confidential Information of the Disclosing Party or (e) is required to be disclosed by law, so long as the Receiving Party (i) notifies the Disclosing Party of such requirement prior to disclosure; and (ii) provides reasonable assistance to the Disclosing Party, at the Disclosing Party’s cost, in obtaining or opposing a protective order. Should the Receiving Party remain required by law to disclose such Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that, on the advice of the Receiving Party’s legal counsel, the Receiving Party is legally required to disclose. 

 

  1. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall: (a) not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement; (b) except as may be permitted by and subject to its compliance with Section 3.1, Section 3.4 and Section 3.5, not disclose or permit access to Confidential Information other than to its Representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 3; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 3; (c) safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; and (d) ensure its Representatives’ compliance with, and be responsible and liable for any of its Representatives’ non-compliance with, the terms of this Section. In the event Confidential Information is disclosed in violation of this Section 3, the Receiving Party shall promptly notify the Disclosing Party of such disclosure.

 

  1. Subject to Section 3.4, Customer shall own all right, title and interest in and to the Customer Data. Provider shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto; (b) any software, applications, inventions or other technology developed in connection with Implementation Services or support; and (c) all intellectual property rights related to any of the foregoing.
  2. Notwithstanding anything to the contrary, Provider shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including  information concerning Customer Data and Resultant Data), and  Provider will be free (during and after the term hereof) to: (a) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Provider offerings; and (b) disclose such data solely in aggregate or other de-identified form in connection with its business.

3.5   Subject to this Section 3, Customer shall have the right to grant Access Rights to Customer Data in any third party. Any grant of Access Rights shall be made for each third party granted such Access Rights pursuant to a signed Third Party Access Authorization. Subject to the terms and conditions of this Agreement, in the absence of a signed Third Party Access Authorization, no third party shall be granted Access Rights to Customer Data. Customer acknowledges that execution of a Third Party Access Authorization permits Provider to grant such third party access to Customer Data as contained in the Third Party Access Authorization during the term specified therein. Provider shall not be liable to Customer or any third party for the actions taken by third parties granted access to Customer Data by Customer. 

 

3.6 Notwithstanding anything to the contrary, Customer grants to Provider a limited, non-exclusive, non-sublicensable, royalty-free license during the Term to Customer’s logos, trademarks, trade name, service marks and domain name (collectively, the “Marks”) to: (a) display such Marks on Provider’s website and on Provider’s marketing materials; and (b) advertise, market and promote Provider’s Services through use of those mediums described in (a) above. Provider’s rights under this Section 3.6 shall be subject to Provider’s use of Customer’s Marks in a commercially reasonable manner.

 

PAYMENT OF FEES

  1. Customer shall pay Provider the fees specified in each Order Form (“Fees”) in accordance with this Section 4. Customer shall pay any “Initial” or “One Time” Fees on or before the Effective Date  and shall pay annual Fees in full on or before the Effective Date and in advance of each renewal Term.  All out-of-pocket expenses incurred by Provider at Customers request in connection with performing the Services (such as travel for on-site training) (the “Reimbursable Expenses”) shall be payable upon receipt of an invoice for the same from Provider. Provider reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Term or thencurrent renewal term, upon sixty (60) days’ prior notice to Customer (which may be sent by email). 
  2. Customer shall make payments to the address or account specified by Provider from time to time. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on Provider’s net income.
  3. In the event Customer terminates the Services or elects not to renew the Services pursuant to this Agreement and desires Provider to transfer files containing Customer Data to Customer, Customer will pay Provider at is then-current hourly rate for such services. 

 

TERM AND TERMINATION

    1. Subject to earlier termination as provided below, this Agreement is for the Initial Term as specified in the Order Form, and shall be automatically renewed for additional periods of twelve (12) months each (collectively, the “Term”), unless either party requests termination at least sixty (60) days prior to the end of the then-current term.
    2. In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or immediately without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement and such material breach is incapable of cure or, being capable of cure, remains uncured thirty (30) days after the non-breaching party provides written Notice of such breach. Provider may terminate this Agreement if Customer or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading or unlawful activities.  Customer will pay in full for the Services up to and including the last day on which the Services are provided. 
    3. Upon any expiration or termination of this Agreement, except as expressly otherwise provided in this Agreement: (a) all rights, licenses, consents and authorizations granted by either party to the other hereunder will immediately terminate, and Provider may disable all Customer and Authorized User access to the Services and Provider Materials, (b) Provider shall immediately cease all use of any Customer Data or Customer’s Confidential Information and (i) within thirty (30) days return to Customer, or at Customer’s written request destroy, all documents and tangible materials containing, reflecting, incorporating or based on Customer Data or Customer’s Confidential Information; and (ii) permanently erase all Customer Data and Customer’s Confidential Information from all systems Provider directly or indirectly controls, provided that, for clarity, Provider’s obligations under this Section 5.3 do not apply to any Resultant Data; (c) Customer shall immediately cease all use of any Services or Provider Materials and (i) within thirty (30) days return to Provider, or at Provider’s written request destroy, all documents and tangible materials containing, reflecting, incorporating or based on any Provider Materials or Provider’s Confidential Information; and (ii) permanently erase all Provider Materials and Provider’s Confidential Information from all systems Customer directly or indirectly controls; (d) notwithstanding anything to the contrary in this Agreement, with respect to information and materials then in its possession or control: (i) the Receiving Party may retain the Disclosing Party’s Confidential Information; and (ii) Provider may retain Customer Data; in the case of each of subclause (i), and (ii) in its then current state and solely to the extent and for so long as required by applicable Law; (iii) Provider may also retain Customer Data in its backups, archives and disaster recovery systems until such Customer Data is deleted in the ordinary course; and (iv) all information and materials described in this Section 5.3 will remain subject to all confidentiality, security and other applicable requirements of this Agreement; (e) if Customer terminates this Agreement pursuant to Section 5.2, Customer will be relieved of any obligation to pay any Fees attributable to the period after the effective date of such termination and Provider will: (i) refund to Customer Fees paid in advance for Services that Provider has not performed as of the effective date of termination; and (ii) pay to Customer any unpaid Service Credits to which Customer is entitled; and (f) if Provider terminates this Agreement pursuant to Section 5.2, all Fees that would have become payable had the Agreement remained in effect until expiration of the Term will become immediately due and payable, and Customer shall pay such Fees, together with all previously-accrued but not yet paid Fees and Reimbursable Expenses, on receipt of Provider’s invoice therefor.
    4. The provisions set forth in the following Sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section 2, Section 3, Section 5, Section 7, Section 8 and Section 9.

 

WARRANTY AND DISCLAIMER

Provider shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Services in a professional and workmanlike manner.  Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Provider or by third-party providers, or because of other causes beyond Provider’s reasonable control, but Provider shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.  HOWEVER, PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES.  EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

 

INDEMNITY 

7.1  Provider shall hold Customer harmless from liability to third parties resulting from: (a) infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Provider is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Provider will not be responsible for any settlement it does not approve in writing; (b) allegations of fact that, if true, would constitute Provider’s breach of any of the representations, warranties, covenants or obligations under this Agreement; or (c) negligence or more culpable act or omission (including recklessness or willful misconduct) by Provider in connection with this Agreement. The foregoing obligations do not apply to any action or losses arising out of or relating to any: (i) access to or use of the Services or Provider Materials in combination with any hardware, system, software, network or other materials or service not provided or authorized in the Specifications or otherwise in writing by Provider; (ii) modification of the Services or Provider Materials other than: (A) by or on behalf of Provider; or (B) with Provider’s written approval in accordance with Provider’s written specification; (iii) failure to timely implement any modifications, upgrades, replacements or enhancements made available to Customer by or on behalf of Provider; or (iv) act, omission or other matter described in clauses (a), (b), (c), and (d) of Section 7.2, whether or not the same results in any action against or Losses by any Provider Indemnitee. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Provider to be infringing, Provider may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality; (b) obtain for Customer a license to continue using the Service; (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

 

7.2  Customer shall indemnify, defend and hold harmless Provider and its Subcontractors and Affiliates, and each of its and their respective officers, directors, employees, agents, successors and assigns (each, a “Provider Indemnitee”) from and against any and all Losses incurred by such Provider Indemnitee in connection with any action by a third party (other than an Affiliate of a Provider Indemnitee) to the extent that such Losses arise out of or relate to any: (a) Customer Data, including any Processing of Customer Data by or on behalf of Provider in accordance with this Agreement; (b) any other materials or information (including any documents, data, specifications, software, content or technology) provided by or on behalf of Customer or any Authorized User, including Provider’s compliance with any specifications or directions provided by or on behalf of Customer or any Authorized User to the extent prepared without any contribution by Provider; (c) allegation of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants or obligations under this Agreement; or (d) negligence or more culpable act or omission (including recklessness or willful misconduct) by Customer, any Authorized User, or any third party on behalf of Customer or any Authorized User, in connection with this Agreement. 

THIS SECTION 7 SETS FORTH CUSTOMER’S SOLE REMEDIES AND PROVIDER’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED OR ALLEGED CLAIMS THAT THIS AGREEMENT OR ANY SUBJECT MATTER HEREOF (INCLUDING THE SERVICES AND PROVIDER MATERIALS) INFRINGES, MISAPPROPRIATES OR OTHERWISE VIOLATES ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHT. 

 

LIMITATION OF LIABILITY

8.1 IN NO EVENT WILL PROVIDER OR ANY OF ITS LICENSORS, SERVICE PROVIDERS OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE OR PROFIT OR DIMINUTION IN VALUE; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES, OTHER THAN FOR THE ISSUANCE OF ANY APPLICABLE SERVICE CREDITS; (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY, OR (d) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

8.2 IN NO EVENT WILL THE COLLECTIVE AGGREGATE LIABILITY OF PROVIDER UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, EXCEED THE FEES PAID BY CUSTOMER PURSUANT TO THIS AGREEMENT. THE FOREGOING LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

MISCELLANEOUS

9.1 If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.  

9.2 This Agreement is not assignable, transferable or sublicensable by Customer except with Provider’s prior written consent.  Provider may transfer and assign any of its rights and obligations under this Agreement without consent.  

9.3 This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No failure to exercise a right, remedy or privilege shall be construed as a waiver thereof. In the event of any inconsistency between these Terms and Conditions and the terms of any Order Form, these Terms and Conditions shall govern.  Whenever a provision of this Lease uses the term “include” or “including”, that term shall not be limiting but shall be construed as illustrative.

9.4 No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Provider in any respect whatsoever.  

9.5 In no event will either party be liable or responsible to the other party, or be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, (except for any payment obligation), when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including strikes, embargoes, shortages of labor or materials, governmental regulations, acts of God, war or other strife. Either party may terminate this Agreement if a Force Majeure Event affecting the other party continues substantially uninterrupted for a period of thirty (30) days or more. In the event of any failure or delay caused by a Force Majeure Event, the affected party shall give prompt written notice to the other party stating the period of time the occurrence is expected to continue and use commercially reasonable efforts to end the failure or delay and minimize the effects of such Force Majeure Event.

9.6 In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.  

9.7 Except as provided for in Section 1.4, all notices, requests, consents, claims, demands, waivers and other communications under this Agreement have binding legal effect only if in writing and addressed to a party as follows (or to such other address or such other person that such party may designate from time to time in accordance with this Section 9.7):

If to Provider:    legalnotices@ifoodds.com

 

If to Customer:  Email address set forth on the Order Form.

 

9.8  This Agreement shall be governed by the laws of the State of Washington without regard to its conflict of laws provisions. Any legal suit, action or proceeding arising out of or related to this Agreement or the licenses granted hereunder shall be instituted exclusively in the federal courts of the United States or the courts of the State of Washington in each case located in the city of Seattle and County of King, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

 

9.9 Each party acknowledges and agrees that a breach or threatened breach by such party of any of its obligations under Section 3 or, in the case of Customer, Section 2.1, would cause the other party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other party will be entitled to any equitable relief permitted by law. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.

 

9.10  This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, e-mail or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.  

9.11  Provider may from time to time in its discretion engage third parties to perform Services (each, a “Subcontractor”).

9.12   This Agreement is for the sole benefit of the parties hereto and their respective permitted successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

9.13  In the event of a conflict between these General SaaS Terms, an Order Form, and/or any applicable Product Terms that is not expressly resolved in those documents, their terms of this Agreement will control.  

 

EXHIBIT A

SERVICE LEVEL TERMS; DATA SECURITY; DATA STORAGE

  1. Subject to and conditioned on Customer’s and its Authorized Users’ compliance with the terms and conditions of the Agreement, during the Term, Provider shall use commercially reasonable efforts to provide to Customer and its Authorized Users the Services in accordance with the Specifications and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by Customer and its Authorized Users in substantial conformity with the Specifications 24 hours per day, seven days per week every day of the year, except for: (a) Scheduled Downtime; (b) Service downtime or degradation due to a Force Majeure Event; (c) any other circumstances beyond Provider’s reasonable control, including Customer’s or any Authorized User’s use of Third Party Materials, misuse of the Services, or use of the Services other than in compliance with the express terms of this Agreement and the Specifications; and (d) any suspension or termination of Customer’s or any Authorized Users’ access to or use of the Services as permitted by this Agreement.
  2. Except as otherwise expressly provided in this Agreement, as between the parties: (a) Provider has and will retain sole control over the operation, provision, maintenance and management of the Services and Provider Materials, including the: (i) Provider Systems; (ii) location(s) where any of the Services are performed; (iii) selection, deployment, modification and replacement of the Service Software; and (iv) performance of Support Services and Service maintenance, upgrades, corrections and repairs; and (b) Customer has and will retain sole control over the operation, maintenance and management of, and all access to and use of, the Customer Systems, and sole responsibility for all access to and use of the Services and Provider Materials by any Person by or through the Customer Systems or any other means controlled by Customer or any Authorized User, including any: (i) information, instructions or materials provided by any of them to the Services or Provider; (ii) results obtained from any use of the Services or Provider Materials; and (iii) conclusions, decisions or actions based on such use. 

 

  1. Provider reserves the right, in its sole discretion, to make any changes to the Services and Provider Materials or that it otherwise deems necessary or useful to: (a) maintain or enhance (i) the quality or delivery of Provider’s services to its customers; (ii) the competitive strength of or market for Provider’s services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law. In addition, Provider will provide product upgrades/modifications/changes to the Toolbox and associated products.  Upgrades/modifications/changes may be made as part of a regularly scheduled product release cycle, based on working group requests and/or based on individual Customer requests. Upgrades/modifications/changes made according to a regularly-scheduled product plan and release cycle will be made available to Customer without charge. Estimates for any upgrades/modifications/changes requested by individual companies outside of the regularly-scheduled product plan and release cycle will be provided to Customer on a time and materials basis pursuant to a change order executed between Provider and Customer.    

 

  1. Provider’s obligation regarding service levels and service credits, including Scheduled Downtime, as may be amended by Provider from time to time, is available from Provider upon request of the Customer. 

 

  1. The Provider Systems are programmed to perform routine data backups.  Provider will deliver to Customer its then most current back-ups of Customer Data as and when requested at Provider’s then-current hourly rates for such services. In the event of any loss, destruction, damage or corruption of Customer Data caused by the Provider Systems or Services, Provider will, as its sole obligation and liability and as Customer’s sole remedy, use commercially reasonable efforts to restore the Customer Data from Provider’s then most current backup of such Customer Data.  Provider will retain Customer Data for ten (10) years unless otherwise agreed in writing with Customer. 
  2. Provider will employ data security measures in accordance with industry best practices. Provider’s data privacy and security policy may be amended by Provider from time to time to support evolving supply chain relationships.
  3. Customer has and will retain sole responsibility for: (a) all Customer Data, including its content and use; (b) all information, instructions and materials provided by or on behalf of Customer or any Authorized User in connection with the Services; (c) Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services (“Customer Systems”); (d) the security and use of Customer’s and its Authorized Users’ Access Credentials; and (e) all access to and use of the Services and Provider Materials directly or indirectly by or through the Customer Systems or its or its Authorized Users’ Access Credentials, with or without Customer’s knowledge or consent, including all results obtained from, and all conclusions, decisions and actions based on, such access or use.
  4. Customer shall employ all physical, administrative and technical controls, screening and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Services (including firewall protection and appropriate security software on individual devices); and (b) control the content and use of Customer Data, including the uploading or other provision of Customer Data for Processing by the Services.  In the event of an employee termination, security breach, etc., Customer shall notify Provider immediately for account deactivation and/or password change. Provider may deactivate any Authorized Users’ accounts that have been inactive for a period of thirty (30) days or longer upon delivery of notice of such deactivation given by Provider.